Case studies

HowConnect&GostoppedworkingnightsandweekendsonRFPswhileshippinghigherqualitybids

Connect & Go
Enterprise resource planning, Enterprise Software, Point of Sale

The Challenge

RFP work at Connect&Go came in cycles. One would arrive… then three would land at once. Raj describes it as overwhelming: in sales, things get thrown at you “left, right, center,” and time management becomes “obsolete.” You just deal with it with sheer will… and overtime. When the workload spiked, the team had two recurring problems:

  • Work spilled into evenings and weekends to keep up with deadlines
  • Requirement anxiety: the fear wasn’t only “can we answer fast enough?” — it was “did we catch everything that must be answered?”

That second part is subtle but brutal: missing a requirement isn’t a small error. It can silently sink a bid.

Additionally, a key challenge was that no two RFPs were alike. Some were essentially convoluted spreadsheets containing 600 requirements, while others came in 7 different documents in PDF, Word forms and Excel spreadsheets. The team at Connect&Go immediately appreciated the fact that it didn’t matter for Trampoline AI: it would capture everything relevant. An engineer even ran a test by hand, counting every requirement in the files and comparing it with the requirements our AI had extracted… It was a perfect score.

Since Trampoline, we haven’t had a single RFP that required overtime on nights or weekends. Trampoline is truly revolutionary, as it has made us that much more efficient with our time while shipping higher-quality bids.
Raj Manek

Raj Manek

Director of Strategic Accounts

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nights/weekends worked since Trampoline

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missed mandatory requirements since Trampoline

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% of requirements with an owner within 24h

The solution

The solution

Raj doesn’t describe Trampoline as “AI that writes.” He describes it as a workflow you can trust, that makes prior work reusable—with major compounding effects.

Trampoline automates the repeatable parts of responding: the “non-tasks” where the answer already exists. When a new RFP comes in, it generates a starting point based on what’s been done before, so Raj can spend his time on higher-leverage work instead of reconstructing known answers under deadline pressure.

In this process, one thing is key. No one ever manages a knowledge base anymore. Trampoline manages it itself using previously approved contributions from experts in the business.

But the bigger unlock is trust.

For Raj, this is the first time he doesn’t have to work evenings and weekends anymore. That's because Trampoline reduces the scramble and because he can rely on the card system to prevent silent misses.

Trampoline’s requirement interface makes coverage visible: you can see what’s been captured, what’s outstanding, and what still needs attention. That’s what makes the AI usable in a real bid workflow: it’s not just generating text, it’s operating inside a control system that helps you avoid gaps.

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